How Ingka cut turnover by 5% in 16 months Ingka Group's HR policies are designed to improve team loyalty and operational efficiency. In 2023, however, according to OC&C, staff turnover reached 56% in specialised retail and 69% in food, with significant differences between age groups and store types. Interview with Ulrika Biesert, Chief People Officer of Ingka Group, and David Sinclair, Partner at OC&C.
Department stores: How Myer went from 7% to 20.5% of online sales Asia Australia's largest department store retailer has turned the business around with a customer-focused strategy which delivers. At the World Retail Congress in Paris, C.C.O. Geoff Ikin shared the omnichannel and efficiency gains.
Crate & Barrel: design workshops generate 40% of store sales Americas Operating in the U.S.A. and Canada, furniture retailer Crate & Barrel (Otto Group) developed an appointment-only service offering advice on interior design and decoration. Results were presented on April 16, by CEO Janet Heyes at the World Retail Congress in Paris.
Jean-Louis Borde, Gemo: “We are going to launch a rental service for our baby range” Fashion retailer Gemo, part of the Eram group, adapted logistic tools to embrace a circularity journey for rental services. Jean-Louis Borde, Supply-Chain Director, explained adoption of the new version of Manhattan Active's Warehouse Management System (WMS), which is currently deployed.
Autonomous stores: with a smart shopping cart, Amazon is aiming for a more omnichannel retail media Americas By deploying a smart shopping cart in large-format stores, to the detriment of "Just Walk Out" technology, Amazon is seeking to capitalise on a new medium for retail media. Has the limits of autonomous checkout been reached ?
[info mind Retail] Why Chalhoub Group focuses on these three sales technologies Africa, Middle East With Sleekflow, Confer With and Connect, Chalhoub is speeding up deployment of technology for sales staff. The Dubai-based retailer of personal goods revealed to mind Retail the results of 3 technological solutions currently being tested or deployed.
[confidential] Skello relies on Open-Ai to speed up the creation of sales schedules Europe After a steady growth in 2023, Skello detailed an annual roadmap to mind Retail. In addition to the integration of Open-Ai, major investments are now being made in API connectivity and analytics, signalling a shift towards greater operational efficiency.
Carrefour ends 2023 on a high note and aims to lease-operate 30% of hypermarkets Europe Carrefour has published a positive balance sheet for 2023, boosted by external growth in Brazil and in Europe. In France, the strategy of switching to franchising and leasing contracts has improved margins. E-commerce, which generates 6.2% of sales, continues to grow, but remains far from the €10 billion target for 2026.
[Analyze] The six major challenges facing retail in 2024 A few of the barriers for retail in 2024 include generative AI, retail media, decarbonisation and CSRD, omnichannel efficiency or social commerce. Retail, commercial property and retail tech sectors are all facing new pressures. What they all have in common is the need for efficiency and hyper-agility, against a backdrop of fluctuating demand and financing pressures. The challenge is to generate Ebitda to finance recovery plans (digital transformation and price cuts) and settle residual debt.
Computer vision: Walmart adopts new technology to reduce “scan & go” fraud In the U.S.A., Walmart's wholesale subsidiary Sam's Club is about to deploy a technology combining AI and computer vision in all stores. The aim is to streamline a self-check-out experience and free up staff time.