Sandrine Préfaut, Locala: “A quarter of retailers have begun to ‘discountise’ their offer” Interviews Enabling customers to pay quickly and simply, without investing in new Eftpos terminals, while controlling the technical and financial risks. These are the objectives of the jeweller Maty, which has made innovation in payment methods a new trademark. The French SME is currently testing the PayWish application, deployed by Market Pay in 5 stores. François Guilluy, Financial Director, explains why.
Sam Bergius, Amazon : “Since January 2023, our Grade & Resell and liquidations programs sold more than 1 million products” Interviews Sam Bergius, Amazon Marketplace Manager, is responsible for Fulfillment By Amazon in the UK, managing FBA selling partners in both the U.K. and the European Union. Amazon has just postponed by 10 years a commitment to decarbonise half of all its shipping by 2030, so he explained his current sustainable roadmap to mind Retail.
Carrefour Banque: “The turnover generated by PASS cardholders is 2.4 times higher than other customers” Interviews Between now and 2026, the Carrefour Group has set up an objective to accelerate the digital transformation of financial services. Orli Hazan, C.E.O. of Carrefour Banque since February 2021, presents the initial developments underway and the incoming projects: omnichannel banking, improving the subscription process, improving customer knowledge and BNPL.
Interview Peter Pernot-Day, Shein: “With our production model, we have an unsold rate of 10%” Interviews The Singaporean ultra-fast fashion retailer, which is due to be listed on the New York Stock Exchange, is estimated as the world’s third largest fashion retailer. While Shein is accused of forced labour and regularly pinpointed for a poor ecological impact, Peter Pernot Day, Head of Global Strategy and Corporate Affairs for Shein Group, outlines the pure player’s business model in an interview with mind Retail.
Neil Pein, BNP Paribas : “We will launch SoftPOS as a pilot in Q2 2023” Interviews Axepta, which brings together cash solutions for retailers within BNP Paribas, integrated Floa's fractional payment offerings into customer service offerings in 2022. Neil Pein, Head of Payments Transformation at the group, gives an update on the innovations under development.
Guillaume Darrousez, CEO Petit Bateau: After 6 months, a second-hand spending customer starts buying our new products” Interviews Guillaume Darrousez, C.E.O. of the Petit Bateau children's wear brand, was a guest of the latest FrenchFounders meeting in Paris, attended by mind Retail. He shared future plans to combine carbon impact reduction with profitability.
Fabien Versavau, Rakuten: “With Carrefour, the synergies in terms of retail media are obvious” Interviews Following the announcement of the imminent opening of a Carrefour digital shop on the Rakuten marketplace, Mind Retail met Fabien Versavau, MD of Rakuten France and Executive Officer Rakuten Group. He explains the ins and outs of this agreement in terms of logistics, cash-back and retail media.
Eduardo Velasco, L Catterton: “Consumers do not believe in ESG transformations” Interviews Eduardo Velasco, Partner at the investment fund L Catterton co-founded by LVMH and Bernard Arnault (US$ 33 billion in assets under management in F&B, fashion, etc.) was a guest at the latest FrenchFounders meeting in Paris, which mind Retail attended. He shared a vision of private equity on the ecological commitment of brands.
Stephan Veyret, CEO Decathlon Singapore: “We are moving from retail to an ecosystem of services around sport” Interviews As the hub of the South East Asia region, Singapore is a market where Decathlon is testing many innovations, including cashless, Scan & Go, automated in-store picking that prepares 600 orders per day and robotic inventory to save working hours. Stephan Veyret, C.E.O. of the subsidiary, shares with mind Retail key figures of the latest omnichannel and CSR steps, and the next strategic projects.
Free Winnie Park, Forever 21: “In terms of sustainability, GenZ favours authenticity” Interviews The C.E.O. of Forever 21 was the guest at the latest FrenchFounders meeting in New York. After working at Levi Strauss and LVMH (DFS), and tasked with restructuring the PaperSource stationery group for 6 years, she took over the teen fashion retailer in January 2022, 2 years after the business filed for bankruptcy. She shares her vision with mind Retail on the importance of innovation to win back Generation Z.
