Retail facing cyber risks

The rise of telecommuting and online sales created opportunities for cybercriminals. How can retailers deal with different types of cyberattacks in 2022? What are the associated costs? Here is an overview of the cyber challenges and solutions in force and retailers’ best practices.

Through . Published on 11 February 2022 à 12h20 - Update on 14 October 2022 à 10h30


Context. The rapid growth of online sales across Europe (up to 32 % of retail sales in the U.K. in 2021 and to 14.1% in France) combined with the urgent adoption of telecommuting in 2020, resulted in an increase in security breaches and an upsurge in cyber-attacks. Retail has become a lucrative target for cybercriminals, who have become structured and professional. This sector has a lot of advantages: retailers have large customer databases; they invest in brand image as well as reputation and websites. This offers a digital gateway to scam and remote blackmail specialists. For the past two years, retailers increased spending on cybersecurity solutions. Meanwhile, the retail sector is hit by opportunistic attacks, that are less intentional and targeted than healthcare or aerospace sectors. 

Key figures

– 44% of retailers worldwide were affected by malware in 2020

– For 96% of retailers, the sudden increase in telecommuting has led to an increase in cyberattacks in 2020


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