Accueil » Gulf and Asia. How technology boosts Customer service Gulf and Asia. How technology boosts Customer service For past decades, Europe and the U.S. have been innovation hubs for the retail sector. In this special “retail tech” edition, we selected the most disconcerting activities of retailers in Asia and the Middle East, which drive excellent customer loyalty. Through . Published on 13 June 2017 à 10h48 - Update on 10 May 2019 à 17h46 Resources In 2017, retail “labs” appear to have changed. In new geographies and emerging countries of Asia and the Middle Eastern omnichannel initiatives are booming with a high degree of innovation and boldness. These are driven by a young population of “Millennials” born after 1981, who make up 30% of Chinese and more than 50% of the Gulf. They have very high use of mobile technology and strong demand for seamless and convenient e-commerce purchasing. In China, a Chinese version of Amazon Go is already live in-store.… This article is for subscribers only Already have an account? Log in You are not registered yet ? Sign up for a free trialfree for 1 month Online services : studies, analyses, databases and much more Daily Briefing : latest news digest Weekly letters Last name First name Email address Essentials Synthèse et historique de tous les contenus sur une thématique suivie en détails par la rédaction Les dernières publications A year of crisis: Retailers' initiatives to cope with the purchasing power drop Guarantees and insurance: new drivers of conversion and customer satisfaction Analyzes Synthèse et historique de tous les contenus sur une thématique suivie en détails par la rédaction Les dernières publications Charging for returns: pure players follow the lead of omnichannel retailers Ads.txt: which advertising providers do retailers work with?