Data [E-commerce Barometer 2023] In most European countries, e-commerce returned to 2020 levels Has the growth in e-commerce linked to Covid-19 been nothing more than a smokescreen? Where is the glass ceiling in the major Western European countries (France, Germany, UK, Netherlands, Switzerland, Italy and Spain) and by product category (food, fashion, household appliances and furniture)? The 3rd edition of the Mind Retail barometer, based on data from 7 national federations, explores these questions.
Infos EU: Member States adopt a watered-down due diligence directive at the last minute After the texts on CSRD, the EU will complete its regulatory framework on CSR with a directive on the due diligence. Validated by the Member States, the agreement on the text, still streamlined, only needs formal adoption by the Parliament and the Council, expected at the end of April.
Infos Duty-free purchases by Chinese on the rise again worldwide, but especially in Asia After 4 years of fluctuations, a recovery in duty-free sales is picking up again, reaching a rate comparable to pre-Covid-19 levels.…
Analyses [Case study] With Getinside, Total Energies tests a new acquisition lever for e-commerce parcels The Wash carwash network (Total Energies) is one of the first companies to have tested an acquisition campaign with Getinside. This digital marketplace treats e-tailers' parcels as monetisable space to meet recruitment strategies. However, the retailer also encountered a drift that left post-campaign tracking with mixed results.
Infos In Shanghai, Apple opens an 8th store and hopes to boost sales in China On March 18, Apple (sales of US$383.3 billion down by 2.8% in the fiscal year to September 2023, net margin of US$97 billion down by 2.8%) opened Apple Jing’an,…
Infos Travel retail in Thailand: Siam Piwat targets wealthy tourists Following an investment of US$28 million in Q4 2023, which should double this year, Thai operator and developer Siam Piwat (turnover of US$1.54 billion in 2023) is negotiating a partnership with 16 airlines companies to promote luxury tourism in Thailand.…
Infos The Home Depot improves efficiency for B2B clients through a dedicated supply chain In 2024, The Home Depot is continuing B2B investments. After acquiring B2B distributors HD Supply Holdings (2020) and Construction Resources (planned for 2024),…
Infos Dollar Tree reevaluates its portfolio and targets higher income consumers On 13 March, discounter Dollar Tree (US$ 30.6 billion turnover in 2023, up 8%) announced closure of 6% of stores (1,000 units out of 16,774).…
Infos IDKids streamlines the store network and will be laying off 14% of staff After closing 44 Catimini stores in 2023, the IDKids group is to cut two banners and lay off 14% of its workforce. According to our sources, one Board member already left the company.
Infos [confidential] After 3 months of a pilot, what are the results of Castorama’s chatbot powered with GenAI? As part of the 1to1Monaco event, Romain Roulleau, Marketing, Digital and Customer Director at Castorama, spoke to mind Retail about the results of the Hello Casto chatbot. He also detailed obstacles to adoption by Internet users.
Infos Philippe Muhr, Intersport: “GenAI at the start of the chatbot funnel, helps us better assess consumer’s needs and boosts conversion” At the 1-to-1 show in Monaco, Philippe Muhr, E-Commerce Director at Intersport, spoke exclusively to mind Retail about his transformation roadmap, and the results of the integration of GenAI into customer relations in partnership with Iadvize. The next step is to integrate AI into vendor’s tools.
Infos Strategic expansion in the Middle East for The Conran Shop The Conran Shop (sales of €30.75 million in the FY to March 2022, up by 65%) is moving part of the business to the Middle East.…
Infos Ukraine: After Pandora, Yves Rocher and H&M, Zara resumes partial operations Pandora and Yves Rocher re-opened in Ukraine after suspension at the start of the war,…
Infos Troubled Maisons du Monde relies on Google’s AI to keep e-commerce afloat Maisons du Monde is unveiling a recovery plan, that focused on a new franchising model. Meanwhile, it is taking stock of how to use AI to improve performance, including digital acquisition campaigns and product specification sheets. Constance Fouquet, Executive Director of Digital, IT & B2B, spoke to mind Retail ahead of the 1-to-1 show in Monaco.
Essentiels Retail tech: What are the best-performing vendor technologies? As retailers struggle to retain staff amidst more volatile demands from consumers, tech platforms refining vendor businesses are innovating in all areas. These include task planning, messaging, e-learning, and H.R. management. For retailers, which solutions are used by LVMH, Longchamp, Chalhoub, Kiabi, Celio, Yves Rocher, Gamestop and Mobilier de France? For a digital publisher, what are future launches and investment priorities at Skello, Yoobic, Timeskipper, Partoo, Rise Up, Cegid and Simplifield? Our exclusive summary.