Accueil » “Returning products, when and how I want” “Returning products, when and how I want” Jim Okamura, Partner at Okamura Consulting in Chicago, and Bertrand Pineau, Logistics Director at Fevad online federation in Paris, explain how customer friendly policies for returning goods are a top priority. Through . Published on 10 September 2016 à 10h55 - Update on 10 May 2019 à 18h13 Resources Return rates for fashion orders mean high complexity and cost. What’s an average? Jim Okamura: For online fashion, return rates usually reach 20% in Europe and close to 30% in the U.S.A., with shoes showing the highest returns. Strategies to reduce returns include adding capacity for returns into the business model,… This article is for subscribers only Already have an account? Log in You are not registered yet ? Sign up for a free trialfree for 1 month Online services : studies, analyses, databases and much more Daily Briefing : latest news digest Weekly letters Last name First name Email address Essentials Synthèse et historique de tous les contenus sur une thématique suivie en détails par la rédaction Les dernières publications Cashback: a successful sales option to relieve pressure on spending A year of crisis: Retailers' initiatives to cope with the purchasing power drop Analyzes Synthèse et historique de tous les contenus sur une thématique suivie en détails par la rédaction Les dernières publications [Analysis] Private label: What are the best practices of European retailers in 2023? How e-retail media technology companies are positioning themselves
