Self-checkout. How to improve customer experience?

Self-checkout have become a must in restaurants and some specialty retailers. Meanwhile, they don’t create harmony, particularly at supermarkets. How can the associated customer experience be improved?

Through . Published on 03 December 2021 à 17h12 - Update on 03 December 2021 à 17h16

In the USA and Canada, Walmart is removing traditional checkouts and offering only self-service in several stores. Decathlon, which uses RFID, made the same choice for stores in Brossard and Laval.…