USA: E-commerce returns breaks records
Article written by Bleuenn Féquant and published on 22 April 2022
In the USA, retail product returns reached US$761 billion in 2021 according to the NRF and Appriss Retail. The rate of returns was 16.6% of total retail sales in 2021, up from 10.6% in 2020 and 8.1% in 2019. For the past two years, returns have been steadily increasing. On average, for a US retailer, US$1 billion in sales results in approximately US$166 million in returned goods. When a retailer accepts US$100 in returns, the business loses about US$10.3 due to the associated fraud, especially returns of products first stolen from stores.