Accueil » China. Canada Goose under fire for return policy China. Canada Goose under fire for return policy Through . Published on 03 December 2021 à 17h19 - Update on 03 December 2021 à 17h20 Resources Three months after being fined €60,000 for false advertising, fashion retailer Canada Goose (winter jackets and coats) has been warned by the leading consumer protection association (C.C.A.) about product return policies. According to Chinese social networks, the brand refused to refund a customer who had spent €1,600 after finding problems with product quality. The customer was told by the brand that all products sold by Chinese stores were strictly non-refundable, and social media built a negative message. Canada Goose denied, and said that all products sold in China were refundable in accordance with local law. The C.C.A. said : “If you consider yourself a big brand, behave in an arrogant and superior manner, adopt discriminatory policies and intimidate customers, you will definitely lose consumer confidence and be abandoned by the market.” Essentials Synthèse et historique de tous les contenus sur une thématique suivie en détails par la rédaction Les dernières publications How retail professionals are adopting generative AI CRM: The new levers of customer loyalty Analyzes Synthèse et historique de tous les contenus sur une thématique suivie en détails par la rédaction Les dernières publications Tony Sciarrotta, Reverse Logistics Association : "Recycling is always the worst option in terms of value creation" Inflation, retail sales, unemployment: 3 macro-economic indicators to understand the health of retail in Europe and the U.S.A.